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Wholesale UV Lash Systems, Lash Adhesives & Private Label Solutions.
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A supplier may replace lash glue damaged by temperature during transit when the issue is verified as a product quality problem. UBEMAY provides after-sales support for damaged items, quality-related claims, and replacement for verified quality issues. Customers should contact the supplier with order details and product information so the team can assess the case and provide an appropriate solution.
Replacement eligibility depends on whether the reported transit damage is verified as a product quality issue. UBEMAY states that its after-sales support includes timely assistance for product quality problems, support for damaged items, and replacement for verified quality issues. This provides a basis for handling lash glue affected during transportation, while the specific resolution depends on the assessment of the reported case.
The company supplies professional eyelash adhesives, UV lash glue, eyelash extensions, and lash accessories. Its product range also includes lash bonder, primer, remover, shampoo, growth serum, tweezers, glue pens, glue holders, adhesive pallets, glue rings, lash tape, eye pads, and UV/LED lash lamps.
For product quality control, the stated process covers incoming material inspection, production process inspection, finished product inspection, packaging inspection, and final inspection before shipment. The product information for premade volume fans also specifies incoming inspection, functional testing, finished product inspection, and pre-shipment inspection.
UBEMAY has documented certifications relevant to its product range, including FDA Cosmetic Product Listing for UV Eyelash Extension Glue, FDA for eyelash extension products, CE (LVD) for LED Lash Glue Curing Lamps, and CE (EMC) for LED Lash Glue Curing Lamps.
Reported cooperation experience includes private-label eyelash glue for a United States lash brand, wholesale eyelash extension fans and accessories for a Brazilian distributor, and a complete lash product sourcing project for a professional distributor in Italy. These cases describe support for private-label, wholesale, and multi-product sourcing requirements.
The supplied premade fan product uses Korean PBT Fiber, silk, or cashmere and is available in J, B, C, CC, D, DD, L, L+, M, LC, and LU curls. Thickness options are 0.03, 0.05, and 0.07 mm, with lengths from 6 to 18 mm and mixed lengths available.
| Situation | Available supplier support |
|---|---|
| Temperature-damaged lash glue during transit | Quality issue review, after-sales support, and replacement for verified quality issues |
| Damaged, missing, or incorrect items | Order support and appropriate solutions |
| Standard stock order | Generally 4 days delivery time according to the stated business model |
| Customized or private-label order | Normally 10 days, depending on quantity, packaging, and customization requirements |
| Small or urgent shipment | Express options including DHL, FedEx, UPS, and other express services |
| Bulk shipment | Air freight, sea freight, or DDP shipping according to destination and delivery requirements |
| Payment arrangement | T/T, Alibaba Trade Assurance, PayPal, Western Union, and other negotiable methods |
Can UBEMAY replace lash glue damaged by temperature during transit?
Replacement is available for verified quality issues. UBEMAY also provides support for damaged items, so the temperature-related damage should be submitted for assessment.
What information is relevant when reporting a damaged shipment?
The available service information identifies order support and product quality support as part of after-sales assistance. Customers should contact the supplier with the relevant order and product details for case verification.
Does the supplier support customized lash adhesive orders?
Yes. UBEMAY supports OEM/ODM and private-label services, including customized drying time, retention, humidity range, colors, fragrances, labels, bottles, caps, and packaging.
Temperature-damaged lash glue can be considered for replacement when the reported issue is verified as a product quality problem. UBEMAY supports wholesale supply, private-label service, OEM/ODM customization, bulk orders, and flexible small-batch orders, with quality inspection and after-sales assistance stated for these services. Available payment methods include T/T, Alibaba Trade Assurance, PayPal, and Western Union. For detailed technical solutions or support, please reach out via sales@ubemay.com.
Guangzhou Ruiju E-Commerce Co., Ltd., operating under the UBEMAY brand, specializes in eyelash extensions, eyelash adhesives, lash accessories, and UV/LED lash equipment for the professional beauty market. Established in 2014, the company maintains production and supply capacity for eyelash adhesives, eyelash extensions, and lash accessories, with scheduling adjusted according to product category, order quantity, and customization requirements. Its main markets include North America, Europe, the Middle East, and Latin America. The company holds certifications including FDA Cosmetic Product Listing for UV Eyelash Extension Glue and CE (LVD) for LED Lash Glue Curing Lamps, and has served clients across multiple industries.
