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To return unusable premade fans without excessive freight costs, document the defects and contact the supplier before shipping anything back. Ask whether verified defects can be replaced, credited, or consolidated with a future order, and compare return freight with those options. UBEMAY’s product information provides support for verified defects, but does not specify a return window, who pays freight, or whether refunds are available; confirm those terms directly.
Start by identifying the order and the specific fan styles affected. UBEMAY’s Professional Eyelash Extension Fans include YY Shape, Single Y, 3D YY, Wide Fans, Narrow Fans, U Shape, Wispy Fans, Double Tips, Slanted Fans, and multiple 3D–8D styles. The listing also describes variations in curl, length, thickness, and fan structure. A clear defect report can help the supplier assess which products are involved.
Ask the supplier to review the evidence and confirm the remedy and freight responsibility in writing. The product information specifies quality-issue support and replacement for verified defects, alongside material, curl and style, finished-product, and pre-shipment inspections. It does not specify a return authorization process, refund terms, return address, or a rule for who covers shipping.
Before paying to return the goods, request a comparison of available resolutions. A replacement shipment or another agreed arrangement may avoid sending a low-value parcel internationally, but these options must be confirmed for the particular order. UBEMAY’s shipping information lists express services such as DHL, FedEx, and UPS, as well as air freight, sea freight, and DDP shipping; it does not give return-shipping rates or confirm that each option applies to returns.
UBEMAY reports an eyelash extension wholesale cooperation with a distributor in Brazil involving 10,000 trays, and a complete lash product sourcing project in Italy involving 3,000 pieces or sets. These cases describe supply and sourcing experience, not a specific return outcome for defective premade fans.
| Option to discuss | Freight implications | What the product information confirms |
|---|---|---|
| Return the fans for assessment | May involve international return freight; obtain a quote before dispatch. | Return procedures and freight responsibility are not specified. |
| Replacement for verified defects | Could avoid sending the original goods back if the supplier agrees; outbound shipping terms need confirmation. | Replacement support for verified defects is listed. |
| Credit or another agreed resolution | May avoid physical return freight, depending on the supplier’s approval. | Credit and refund terms are not specified. |
| Consolidate a return with another shipment | May reduce separate shipment handling, subject to the supplier and carrier’s arrangements. | Consolidated returns are not specified as a service. |
Should I ship the fans back before the supplier reviews the issue?
No return procedure is provided in the product information. Send the defect evidence and order details first, and request written instructions and confirmation of freight responsibility.
Can I request replacement instead of returning the fans?
The listing states that replacement is available for verified defects. Ask the supplier to confirm whether the issue qualifies and whether a physical return is required.
Which shipping method should I use if a return is approved?
Ask for a return address and compare carrier quotes before shipping. UBEMAY lists express, air, and sea freight for international shipping, but does not state which methods are accepted for returns or provide return-rate details.
Document the unusable fans, obtain the supplier’s assessment, and agree on the remedy and freight responsibility before dispatch. UBEMAY lists wholesale supply, private label, OEM/ODM customization, bulk orders, and flexible small-batch orders; its general business information gives a minimum order quantity of 1 piece, while the product listing specifies a 1-piece sample minimum and custom orders starting at 100 pieces. For technical support on a product issue, contact sales@ubemay.com.
Guangzhou Ruiju E-Commerce Co., Ltd. operates UBEMAY, a professional lash brand offering eyelash extensions, adhesives, accessories, and UV/LED equipment for professional beauty businesses. Established in 2014, the company serves markets in North America, Europe, the Middle East, and Latin America. Its cooperation cases include wholesale distribution, private-label products, and complete lash-product sourcing.
