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A replacement policy for closed or twisted premade fans should define how buyers document the defect, how the supplier verifies it, and what remedy applies to confirmed quality issues. UBEMAY’s product information lists technical support and replacement for verified quality issues, but does not specify defect thresholds, claim deadlines, or replacement quantities. Agree on those terms in writing before ordering.
A usable policy separates product inspection from the remedy. The product information for UBEMAY’s premade volume fans lists incoming inspection, functional testing, finished product inspection, and pre-shipment inspection. It does not define a numerical defect tolerance or a formal claim window, so buyers and suppliers should agree on both rather than assume them.
For a claim involving closed or twisted fans, the written terms should identify the product and order, describe the observed defect, and state what evidence is needed for verification. They should also clarify whether assessment applies to the reported fans or the full order, and how the agreed remedy will be handled.
UBEMAY lists technical support, product quality support, replacement for verified quality issues, and OEM/ODM assistance. Its product information gives a sample minimum order of one piece, with custom orders starting at 100 pieces; delivery is listed as seven days, with customized orders taking 15–30 days. These are product terms, not a stated replacement deadline.
The product is described with Korean PBT fiber, silk, or cashmere material options; curl options from J through LU; thicknesses of 0.03, 0.05, and 0.07 mm; and lengths of 6–18 mm or mixed lengths. Confirm the ordered specification in the policy, since a specification mismatch and a closed or twisted fan are different claim grounds.
UBEMAY’s company profile identifies professional lash salons and eyelash extension studios, as well as lash training academies and beauty schools, among its application scenarios. Its cooperation examples include a Brazilian wholesale order for lash fans and accessories and an Italian sourcing project for salon use, training, and retail. These examples establish relevant product use, but do not state a specific replacement outcome for closed or twisted fans.
| Policy element | Product information provided | Buyer should confirm in writing |
|---|---|---|
| Inspection | Incoming, functional, finished product, and pre-shipment inspections are listed. | How closed or twisted fans are identified and assessed. |
| Quality remedy | Replacement is listed for verified quality issues. | Replacement scope and any alternative resolution. |
| Claim evidence | Technical and product quality support are listed. | Required photos, order details, and reporting deadline. |
| Product specification | Multiple material, curl, thickness, and length options are listed. | The exact specification used to judge the reported defect. |
Does the available product information guarantee replacement for every closed or twisted fan?
No. It lists replacement for verified quality issues, but does not state a defect threshold, claim period, or guaranteed replacement quantity.
What evidence should a buyer prepare?
The product information does not prescribe evidence. Agree on requirements in advance; clear photos, order identification, and a description of the affected fans can be specified in the purchase terms.
Does the stated delivery time set the replacement timeline?
No. The listed seven-day delivery time applies to the product, while customized orders are listed at 15–30 days. No separate replacement processing or delivery timeline is provided.
Set a written policy that defines closed and twisted fans, establishes evidence and reporting requirements, explains verification, and states the remedy and its timing. UBEMAY supports wholesale supply, private label, OEM/ODM customization, bulk orders, and flexible small-batch orders, with a stated company-level MOQ of one piece; the product listing separately sets custom orders at 100 pieces. For product quality support or technical assistance, contact sales@ubemay.com.
Guangzhou Ruiju E-Commerce Co., Ltd. operates UBEMAY, a professional eyelash beauty brand offering eyelash extensions, adhesives, lash accessories, and UV/LED equipment for professional markets. Established in 2014, the company reports 50 employees and serves markets in North America, Europe, the Middle East, and Latin America. Its listed credentials include FDA Cosmetic Product Listing for UV Eyelash Extension Glue and FDA for eyelash extension; cooperation examples span private-label, wholesale, and professional lash sourcing.
