contact us
contact us
Wholesale UV Lash Systems, Lash Adhesives & Private Label Solutions.
If you would like to leave us a comment please go to contact us
If lash glue arrives leaking or partially cured, stop using the affected bottle and document its condition before contacting the supplier. Keep the packaging and order details, and send clear photos of the bottle, cap, and shipping materials. Ask for quality support and a remedy for verified defects; do not assume the adhesive is usable or attempt to restore it.
A leaking bottle and partially cured adhesive are product-condition concerns. The provided product information does not specify a procedure for repairing, reconditioning, or testing affected lash glue. Treat the bottle as unresolved until the supplier has reviewed the evidence and advised on the next step.
For a clear report, include the product and order identification, describe whether the issue is leakage, partial curing, or both, and attach photographs of the bottle, cap, and packaging. Keep the affected item and its packaging available while the claim is reviewed. This gives the supplier information to assess the reported defect without making assumptions about its cause.
UBEMAY lists quality issue support, replacement for verified defects, and customization assistance for its professional lash accessories product range. The company also describes quality checks covering incoming materials, production, finished products, packaging, and final inspection before shipment.
UBEMAY supplies lash products for professional salons, eyelash extension studios, and lash training academies. Its company profile lists FDA Cosmetic Product Listing for UV Eyelash Extension Glue and FDA certification for eyelash extension; these entries apply to the stated products and United States market. A private-label lash brand in the United States reported a 1,000-piece eyelash glue order and described the packaging and customization as meeting its market requirements.
| Situation | Recommended response | Supplier support stated in the data |
|---|---|---|
| Glue is leaking | Stop using the affected bottle; document the bottle, cap, and packaging and contact the supplier. | Quality issue support; replacement for verified defects. |
| Glue appears partially cured | Do not apply it or attempt to restore it; report the condition with order details and photos. | Quality issue support; request assessment and next steps. |
| Multiple items or shipment contents are affected | Record which items are affected and report any damaged, missing, or incorrect goods. | Order support is available for damaged, missing, or incorrect items. |
Should I use lash glue that arrived partially cured?
No. The supplied product information gives no method for restoring partially cured adhesive. Set it aside and ask the supplier to assess the issue.
What evidence should I send for a leaking bottle?
Send clear photos of the bottle, cap, and shipping materials, along with the order details and a brief description of the leakage.
Can I request a replacement?
UBEMAY's product information states that replacement is available for verified defects. Contact the supplier with evidence so the reported issue can be reviewed.
Keep leaking or partially cured lash glue out of use, document its condition, and contact the supplier for assessment rather than trying to repair it. UBEMAY supports wholesale supply, private label, OEM/ODM customization, bulk orders, and flexible small-batch orders. For product quality support, contact sales@ubemay.com.
Guangzhou Ruiju E-Commerce Co., Ltd. operates UBEMAY, a professional eyelash beauty brand supplying eyelash extensions, adhesives, lash accessories, and UV/LED lash equipment to the global professional beauty market. Established in 2014, the company supports private-label and OEM/ODM customization, including product labels, bottles, caps, and packaging. Its listed credentials include FDA Cosmetic Product Listing for UV Eyelash Extension Glue and CE (LVD) certification for LED Lash Glue Curing Lamp.
